Carpets - Upholstery - Leather Furniture Cleaning
Clean Tech
Special Note:
Deteriorated fabric or oxidized colours that are coated with heavy 'waxy' soil may disguise certain conditions and not become apparent until after cleaning, ie. colour loss, fabric splitting or fraying and loose worn fibres. Clean Tech will not be held responsible for these conditions should it become apparent.
Unstable dye surfaces to leather can be caused by excessive wear. Greasy soils may slowly 'roar the surface of leather and at the same time disguise the erosion of the original lacquer on most leathers. Clean Tech will not be responsible for any colour erosion/flaking due to this existing problem, which may become evident after cleaning.
Fibre Protectors
Any protecting agents applied by Clean Tech are done so according to the manufacturer's instructions. They are not designed to give 100% protection but simply to assist in repelling moisture for a short period of time. There is no guarantee that they will stop any liquid from penetrating fibres, and this is explained at the quotation stage and subsequently applied with the consent of the client knowing this fact. All protectors will wear out and lose their effectiveness and this must be taken into consideration when requesting it. Clean Tech will not accept any responsibility for the product in what it can do and its limitations, and if there are any complaints/issues relating directly to the product then the client must contact the manufacturer directly in writing (details available on request).
Cancellation - All Services
The Client may cancel/re schedule a service by giving at least 24 hours notice. If Clean Tech are notified less than 24hrs, a fee of £60.00 is due immediately from the client to cover loss of work. Clean Tech reserves the right to charge a cancellation fee of up to 50% of the quoted price for the booked service. In tile event that Clean Tech travels to the clients address on the designated day and the client or agreed acting person is not in, or Clean Tech cannot gain entry to the property by arrangements made by the client, the client shall be liable for the cancellation fee (£60.00).
Payment
Payment is due immediately after works have been completed, either by cheque (made payable to Clean Tech) Credit Or Debit Card or cash. An invoice will either be submitted straight away or posted (where services are not completely decided upon by the client). For commercial clients a 30 day term is applicable. For either domestic or commercial clients, failure to pay on time will result in a late payment surcharge of 10% of original quotation price. Minimum charge for any service is £60.00. All costs incurred by the company in the pursuit of late payment will be added to the outstanding amount owed.
Claims
In case of a complaint, Clean Tech requires to be notified within 24 hours after completion of the cleaning work. No claims will be acceptable after this time. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job al no extra charge. The insurance policy will cover any accidental damages caused by an operative working on behalf of Clean Tech. The client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle the client to no claim.